We're here to help, with plenty of options to choose from, whatever your needs
0800 FARMIQ support line
Our team of experts are on hand to help 8am-5pm Monday to Friday. Call 0800 FARMIQ (0800 327 647) to get connected. Telephone support is free to all subscribers! For questions outside of working hours, request a callback below and we'll be in touch as soon as possible.
Phone based training
One hour of dedicated one-on-one telephone training is included with every new FarmIQ subscription. If you want more help figuring out the software, then call us and we'll do our best to help you out.
Custom on-site training
If you would like us to come to you and run a one or two-day training course for your team then please let us know. Teena will work with you prior to the session to create a training personally customized to meet the needs of you and your team.
Regional user workshops
With two sessions - 'FarmIQ101' and 'Insightful Data' there is a workshop available for both beginners and the more experienced user. Prices range from $50-$100 and attendance numbers are kept low, ensuring there is plenty of time for everyone to get their questions answered. If you're keen to come along then you'll need to book as places fill up quick. If you can’t see a session in your area, then get in touch.
Ask Libby tutorials
To get you going, we’ve created a series of Ask Libby 'Getting Started' videos. They are short, sharp and a great way to kick-start your learning. We’ve also created an Ask Libby farming series, looking at what's happening on farm at different times of the year and how you can prepare for the season ahead.
Data entry
If you have a bunch of historical records which you'd love to have in FarmIQ but don't have the time to load it in yourself, let us help you. We are happy to do your data entry for you at a flat rate of $50 per hour, so you can keep things chugging along.
Farm advisory sessions
Your local business manager is here to help you get the best value out of FarmIQ based on your personal farming situation. You can easily tap into their rural expertise and deep understanding of FarmIQ via phone or they'll happily pop out to your farm to lend a hand in-person.
Facebook user group
If you're a Facebook user you can join our Facebook user group. You'll find lots of experienced users in the group who are more than willing and able to provide help and advice on how to get the most out of your FarmIQ subscription.
Online help
Within the software itself there is a lot of help available. Whenever you see a ‘?’ you know you’re only a click away from some useful tips and advice.