Help, training and support

We're here to help, with plenty of options to choose from, whatever your needs

0800 FARMIQ Support Line

Our team of experts are on hand to help 8am-5pm Monday to Friday. Call 0800 FARMIQ (0800 327 647) to get connected. Telephone support is free to all subscribers! For questions outside of working hours, request a callback below and we'll be in touch as soon as possible.

Phone-based coaching

One hour of dedicated one-on-one telephone training is included with every new FarmIQ subscription. If you want more help figuring out the software, then call us and we'll do our best to help you out.

'How-to' video library

To get you going, we’ve created a series of 'How-to' videos. They are short, sharp and a great way to kick-start your learning.

Custom on-site training

If you would like us to come and run a one or two day training course for your team then please let us know. Teena will work with you prior to the session to create a training personally customized to meet the needs of you and your team.

Data entry

If you have a bunch of historical records which you'd love to have in FarmIQ but don't have the time to load it in yourself, let us help you. We are happy to do your data entry for you at a flat rate of $50 per hour, so you can keep things chugging along.

Chat with your local BM

Your local business manager is here to help you get the best value out of FarmIQ based on your personal farming situation. You can easily tap into their rural expertise and deep understanding of FarmIQ via phone or they'll happily pop out to your farm to lend a hand in-person.
Facebook User Group

Facebook User Group

If you're a Facebook user you can join our FarmIQ user group. You'll find lots of experienced users in the group who are more than willing and able to provide help and advice on how to get the most out of your FarmIQ subscription.

Online Help

Within the software itself there is a lot of help available. Whenever you see a ‘?’ you know you’re only a click away from some useful tips and advice.

Online webinars and workshops

Our BM and Trainers regularly provide online webinars and workshops to help you learn more about how you can use FarmIQ to benefit your own farm. These sessions are interactive so you can ask plenty of questions and learn more about how other farmers are using the system.

Resources and Guides

We've put together a collection of downloadable resources and guides which can help you get sorted. From Health and Safety signage to Farm Environment Plan guides and everything in between. This collection is continually growing, so let us know if there is something extra you'd like to see included.