Help, training and support

For laptops and desktops, FarmIQ runs in a web browser, It’s optimized for Google Chrome but will run in other browsers, however, you may encounter a few glitches from time to time.

The mobile app is available for Android devices (version 4.3 and above) from Google Play and for Apple iPhones (version 5 and above) from App Store.

FarmIQ has photographic imagery for all of New Zealand within it. You do NOT need to provide any kind of mapping imagery to use FarmIQ.

Shape files are special data files that are specific to your farm and include your fence lines, your paddock names etc. You do not need a shape file to use FarmIQ as you can draw these details in yourself however, if you've got a shape file you can upload it on top of the background mapping data already in FarmIQ to speed-up and improve the accuracy of your farm drawing.

Getting started with FarmIQ is a lot easier than you might think. Here are the steps that you’ll go through.

1. Get a feel for the software and make sure it’s right for you. Use the demo farm, talk to the team and take your time. Be sure to download the mobile app as well as the desktop app (all the instructions you need arrive by email after you’ve signed up for the demo farm)
2. Once you’re sure, pick your pack. There are 3 livestock and 2 dairy packs to choose from. 
3. Next you need to decide how you want to get set up your organisation. If you’re buying FarmIQ for a single farm, then it’s easy. Just leave the slider on the sign up page on ‘Single farm’. If you’re buying for multiple farms then you need to decide whether you want to have all farms on the same pack and have a single bill, or whether you want to keep your farms separate. To buy for multiple farms, flick the slider over to ‘Multi-farm’. By selecting multi-farm, you get to consolidate all of your animals and potentially pay a lower monthly price (depending on how many animals you’ve got). If you choose to run each of your farm separately with stand-alone subscriptions, you can always bring them together into an organisation to get a consolidated view
4. Once you’ve hit the buy button, you’ll be taken through the sign up process. It takes a few minutes Note, you can’t complete the sign-up process on a mobile device, you’ll need to use a desktop or laptop as there’s a few big-screen things that you’ll need to do.
5. During the sign-up process you get to decide whether you want to pay with a credit card or your Farmlands card. If you pick your Farmlands Card, then you’ll be given the option to get a $15 discount on your bill if you are happy to share all of the data you put into FarmIQ with Farmlands. If you’re happy to share, then tick the box
6. Once you’ve completed the sign up you’ll need to draw your farm. There are 2 ways to do this, either you can you do it yourself using the easy-to-use tools, or you can pay us $250 to do it for you. We’ll get onto it right away.
7. If you bought FarmIQ for multiple farms, then you’ll be invited to keep creating farms until you’ve created all of the farms you need. You just repeat the process.
8. Now your farm is all set up, you need to start populating it with your people and animals etc. To make this easy we’ve created a series of Ask Libby ‘How to’ videos that take you through all the steps in a nice easy way. We’ll also send you these over the course of your first couple of weeks to ensure you get the most.
9. If you want some more formal training in how to use FarmIQ then you’ve got a couple of options.

• Pay for a private course 
• Attend a regional training event 

10. If you need to get support or just to find out how to do something specific then feel free to call the helpdesk on 0800 FARMIQ